Refund and Exchange Policy

Last Updated: [10/20/24]

At Awamerk.com, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our Refund and Exchange Policy below for the terms and conditions regarding returns, refunds, and exchanges.

1. Returns

We accept returns on eligible items within [Insert number] days of purchase, provided that the item is in its original condition, unused, and in its original packaging. To initiate a return, please follow the steps below:

a. Return Process

1. Contact Us: To begin the return process, contact our customer service team at [Insert contact information] with your order number and the reason for the return.
2. Return Authorization: We will review your request and issue a return authorization if your item qualifies for a return. Please do not send items back without authorization.
3. Ship the Item: You will be responsible for the return shipping costs unless the item is defective or incorrect. Make sure to securely package the item and use a trackable shipping service to ensure we receive it.

b. Non-Returnable Items

Certain items are not eligible for returns, including but not limited to:

• Perishable goods (e.g., food, flowers)
• Personal care items (e.g., cosmetics, skincare)
• Custom or personalized products
• Items marked as final sale or clearance

2. Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, the refund will be processed to your original payment method within [Insert number] business days.

a. Refunds on Shipping Costs

Original shipping costs are non-refundable, unless the return is due to an error on our part (e.g., defective or incorrect item sent). In such cases, we will cover the return shipping costs and refund the original shipping fee.

b. Partial Refunds

We reserve the right to issue partial refunds in cases where the item has been used, damaged, or is missing parts that are not due to our error. We will notify you if this applies to your return.

3. Exchanges

If you would like to exchange an item for a different size, color, or product, please contact us at [Insert contact information]. We will process exchanges as a new order once we receive the original item in return. In the event the replacement item is not available, we will issue a refund or offer store credit.

a. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us within [Insert number] days of delivery with a description of the issue and, if possible, photos of the defect or error. We will arrange for a return or exchange at no additional cost to you.

4. Return/Exchange Conditions

To be eligible for a return or exchange, your item must meet the following conditions:

• Must be unused and in the same condition as received.
• Must be in the original packaging, with all tags, accessories, and documentation included.
• Proof of purchase (e.g., order confirmation or receipt) must be provided.

5. Late or Missing Refunds

If you haven’t received a refund after the stated processing time, please:

1. Check your bank or credit card statement.
2. Contact your credit card company or bank, as processing times may vary.
3. If you still have not received your refund, please contact us at [Insert contact information] for further assistance.

6. Contact Us

If you have any questions about our Refund and Exchange Policy, or if you need assistance with a return or exchange, please contact us at:

Awamerk.com
Email: [Insert email]
Phone: [Insert phone number